Free sampleOne action from Nudge 4 of 10

The Hidden Question.

This is one action from The Pace Setter, the Day 12 nudge in the full Onboarding Nudges programme. You’re seeing about a quarter of it.

Every team is paying an assumption tax. Someone is stuck on something right now, and they haven’t told you, because raising it feels like admitting they should already know. The longer it sits, the more expensive it gets. This nudge collects the tax early, while it’s still cheap.

How Onboarding Nudges works

  1. 01 DiscoverTry a free nudge and see how one lands.
  2. 02 UnderstandEach nudge: the moment, what to do, and why.
  3. 03 CustomiseWork shifts? Move any date to fit your roster.
  4. 04 ReceiveTen nudges arrive in your calendar, each on its day.
  5. 05 UseOpen the nudge when it lands. Most take 10 to 20 minutes.

What to do

The action

Today, ask one person on your team this question, word for word:

“What’s one thing you’ve come across that you’re not sure about, but haven’t asked about yet?”

Then stop talking. The silence matters. The first answer is usually safe. The real one comes after the pause.

Why it works

The psychology

People don’t hide confusion out of laziness. They hide it because every workplace quietly teaches them that questions have a cost. Research on psychological safety (Edmondson, Harvard) shows people constantly weigh the interpersonal risk of speaking up. This question removes the risk by making the admission the assignment. You asked for it, so surfacing it is compliance, not confession.

Inside the full Pace Setter nudge

Nudge 4 of 10 · Day 12
  • The Hidden QuestionYou just read it.
    Included here
  • The Timeline TalkThe second action, for the moment they start measuring themselves against five-year veterans.
    Full nudge
  • Why Day 12The research on when the firehose ends and the doubt begins.
    Full nudge
  • The exact wordsScripts for both conversations, ready to use.
    Full nudge

That’s one nudge of ten. Each one lands this complete.

The right prompt, at the right moment.

Start the 150-day programme →

$49 NZD, one-time. Less than the cost of their first day.